At Prime Fix, we understand that your home and office are your private sanctuaries. Whether you are a homeowner or a business person, your security and data privacy are our absolute priority. This policy outlines how we handle your information and our strict protocols for on-site service delivery in Lahore.

1. Our Commitment to Your Security

We don’t just protect your data; we protect your space.

• Permission-Based Entry: Our technicians will never enter your home or business premises without prior appointment confirmation and explicit verbal permission at the doorstep.

• Verified Staff: Every member of the Prime Fix team undergoes a background check to ensure that your family and office assets are in safe hands.

• On-Site Conduct: We respect the “Pardah” and privacy of your household. Our staff is trained to follow strict professional ethics while working in residential areas.

2. Information We Collect

To provide expert AC and washing machine services, we collect minimal but necessary information:

• Personal Details: Name, contact number, and email address for booking confirmations.

• Location Data: Your exact street address or GPS location to navigate our team to your doorstep in Lahore.

• Service History: Details of your appliance models and previous repairs to provide better future maintenance.

3. How We Use Your Information

Your information is used strictly for:

• Scheduling repair and maintenance appointments.

• Sending service reminders (e.g., seasonal AC deep cleaning alerts).

• Improving our Local SEO and service quality based on your feedback.

• Internal record-keeping for warranty claims.

4. Zero Third-Party Sharing

We never sell, rent, or leak your personal contact details or address to third-party marketing companies. Your data is only accessible to the Prime Fix dispatch team and the specific technician assigned to your task.

5. Safety & Consent

By using our website and booking a service, you consent to our privacy practices. We reserve the right to verify your identity before starting any technical work to prevent unauthorized service requests at your property.

6. Contact Our Privacy Officer

If you have any concerns regarding your privacy or the conduct of our team at your location, please contact us immediately:

• Phone: [Your Phone Number]

• Email: info@primefixlahore.com

• Service Area: Lahore, Punjab, Pakistan.